Privacy Policy

1. Introduction

Welcome to HardChoice ("we," "our," or "us"). HardChoice is a decision-making tool designed to help couples make difficult choices together. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

HardChoice is operated by ChamsDel Online LLC (the "Company"). By using HardChoice, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Decision Data

When you use HardChoice, we collect information related to your decisions, including:

• Decision titles and descriptions
• Decision options you create
• Criteria ("what matters") you define
• Must-haves and dealbreakers
• Importance ratings and priorities
• Fit ratings for options
• Red flags and concerns
• Final decisions and confidence levels
• Check-in data (satisfaction, stress, friction ratings)
• Tasks and follow-up items

2.2 Participant Information

We collect minimal participant information:

• Display names (which you choose)
• Avatar colors (for visual distinction)
• Session identifiers (anonymous, device-specific)

Important: HardChoice does not require email addresses or account creation for basic use. We use session-based identification that is stored locally on your device.

2.3 Waitlist Information

If you join our waitlist, we collect your email address through MailerLite. This information is used solely to notify you about product updates and new features. You can unsubscribe at any time.

2.4 Payment Information

If you purchase decision credits, payment processing is handled by Stripe. We do not store your full payment card information. Stripe processes payments according to their privacy policy and PCI-DSS compliance standards.

2.5 Usage Data

We automatically collect certain information when you use HardChoice:

• Device information (browser type, operating system)
• IP address (anonymized for analytics)
• Usage patterns and interactions with the service
• Error logs and performance data

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain the HardChoice service
• Enable decision-making features and collaboration between participants
• Process payments and manage credit transactions
• Send waitlist updates and product notifications (if you've subscribed)
• Improve our service through analytics and user feedback
• Ensure security and prevent fraud
• Comply with legal obligations

4. Privacy-First Design

HardChoice is built with privacy as a core principle:

• Private by Default: Your answers are private until you choose to reveal them to your partner
• No Social Features: There are no public feeds, sharing, or social networking features
• Session-Based: You can use HardChoice without creating an account or providing an email address
• Row-Level Security: Our database uses Row-Level Security (RLS) to ensure participants can only access their own data until reveal
• Encryption: All data is encrypted in transit (HTTPS) and at rest
• CISO-Built: HardChoice is built by a Chief Information Security Officer (CISO) with deep security and privacy expertise

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

5.1 With Your Partner

Once you choose to reveal your decision data, it becomes visible to your partner (the other participant in the decision). This is an intentional feature of the service.

5.2 Service Providers

We use trusted third-party services:

• Supabase: Database and backend infrastructure (data stored securely, subject to Supabase's privacy policy)
• Stripe: Payment processing (payment data handled according to Stripe's privacy policy)
• MailerLite: Email marketing for waitlist subscribers (email addresses only, subject to MailerLite's privacy policy)
• Google Analytics: Website analytics (anonymized data, subject to Google's privacy policy)
• Vercel: Hosting and content delivery (subject to Vercel's privacy policy)

5.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

6. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (TLS/SSL) and at rest
• Row-Level Security (RLS) policies in our database
• Secure session management
• Regular security assessments
• Access controls and authentication

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your data:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal and operational requirements)
• Data Portability: Request a copy of your data in a portable format
• Opt-Out: Unsubscribe from waitlist emails at any time

To exercise these rights, please contact us at the email address provided in the "Contact Us" section below.

8. Data Retention

We retain your decision data for as long as necessary to provide the service and fulfill the purposes outlined in this policy. You can delete your decisions at any time through the service interface. We may retain certain information for longer periods as required by law or for legitimate business purposes.

9. Children's Privacy

HardChoice is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using HardChoice, you consent to the transfer of your information to these countries.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: